Lean Six Sigma

Lean Six Sigma is a process improvement methodology that can be used to improve processes and quality across the spectrum of services we provide to deliver healthcare.  Lean Six Sigma employs a collaborative approach using a variety of tools and techniques to empirically assess a problem and create process improvements to reduce waste in our systems and processes.  In 2012 Manitoba health invested in five years of Lean Six Sigma training for staff, in addition to many site and regional programs, which improved operations and processes across the province and facilitated Quality Improvements that improved patient experiences, efficiency and released time for clinicians to spend with patients. Shared Health is leading a provincial approach to offer Lean Six Sigma training from an introduction to tools and concepts to entry-level facilitation skills.  These skills are intended to foster a culture of continuous improvement and development of a learning health system.

Resources

• What is Lean?
• What is Six Sigma?
• The Five Principles of Lean
• The DMAIC Cycle
• The Eight Wastes
• Hierarchy of Controls
• The PDSA Cycle
• PDSA Plan Template

5S

• 5S
• 5S Facilitation List
• 5 Minute 5S
  • 5 minute 5S template
• 5S Red Tag Usage Instructions
  • 5S Red Tag Example
• 5S Storyboard
• Creating a 5S team
• Gemba Walk
• Red Tag Area
• Standard Work
• Visual Management

DMAIC

Define

• A3 Report
  • A3 Report Template
• Affinity Diagram
• Brainstorming
• Communication
  • Communication Plan Q&A Template
  • Communication Plan Template
• Gemba Walk Template
• How to Create a Problem Statement
• How to Start a Day with Your Team
• PDSA Plan Template
• Process Flow Map
• Quality Boards
• Roles
  • Team Role – Sponsor
  • Team Role – Mentor
  • Team Role – Team Lead
  • Team Role – Team Member
• What is a Lean Project

Measure

• Action Plan Template
• Creating Measurement Sheets
• How to Decide what to Measure
• How to Measure
• Measure of Central Tendency
• Measurement Plan
  • Measurement Plan template
• Sample Size
• Types of Measures

Analyze/Improve

• Creating an AIM statement
• Creating Charts in Excel
• Divergent Thinking
• Error Proofing
• Fishbone Diagramming
  • Fishbone Diagram Template
• Future State Process Mapping
• PACE Decision Matrix
• Pareto Chart
• PDSA Plan Template
• Presenting your Analysis
• Run Charts
• Scatter Plot Examples
• Scatter Plot Graph

Control

• Achieving Spread
• Control Charts
• Control Plan Template
• Developing a Spread Plan
• Hierarchy of Controls
• Lean Live Chat Room
• Spread Plan Engagement Strategies
  • Spread Plan Template
• Sustainment Process
  • Sustainment Tracking Sheet
• The 1.5 Sigma Shift
• Hierarchy of Controls

Introduction to Lean Six Sigma

Introduction to Lean Six Sigma

If you have questions contact SHQualityImprovement@sharedhealthmb.ca.

If you are interested in Yellow Belt training contact your Quality Patient Safety & Accreditation lead at your Service Delivery organization.