Lean Six Sigma
Lean Six Sigma is a process improvement methodology that can be used to improve processes and quality across the spectrum of services we provide to deliver healthcare. Lean Six Sigma employs a collaborative approach using a variety of tools and techniques to empirically assess a problem and create process improvements to reduce waste in our systems and processes. In 2012 Manitoba health invested in five years of Lean Six Sigma training for staff, in addition to many site and regional programs, which improved operations and processes across the province and facilitated Quality Improvements that improved patient experiences, efficiency and released time for clinicians to spend with patients. Shared Health is leading a provincial approach to offer Lean Six Sigma training from an introduction to tools and concepts to entry-level facilitation skills. These skills are intended to foster a culture of continuous improvement and development of a learning health system.
Resources
Introduction to Lean Six Sigma PowerPoint
Introductory Lean Six Sigma Resources
- What is Lean?
- What is Six Sigma?
- The Five Principles of Lean
- The DMAIC Cycle
- The Eight Wastes
- Hierarchy of Controls
- The PDSA Cycle
- PDSA Plan Template
5S
DMAIC
Define
- A3 Report
- Affinity Diagram
- Brainstorming
- Communication
- Gemba Walk Template
- How to Create a Problem Statement
- How to Start a Day with Your Team
- PDSA Plan Template
- Process Flow Map
- Quality Boards
- Roles
- Team Dynamics
- What is a Lean Project
Measure
- Action Plan Template
- Creating Measurement Sheets
- How to Decide what to Measure
- How to Measure
- Measure of Central Tendency
- Measurement Plan
- Sample Size
- Types of Measures
Analyze/Improve
- Creating an AIM statement
- Creating Charts in Excel
- Divergent Thinking
- Error Proofing
- Fishbone Diagramming
- Future State Process Mapping
- PACE Decision Matrix
- Pareto Chart
- PDSA Plan Template
- Presenting your Analysis
- Run Charts
- Scatter Plot Examples
- Scatter Plot Graph
Control
If you have questions contact SHQualityImprovement@sharedhealthmb.ca.
If you are interested in Yellow Belt training, contact the Quality, Patient Safety & Accreditation lead within your Health Authority (PMH staff, contact Performance and Business Planning).