Access Improvement Model

The Access Improvement Model (AIM) program is designed for primary care teams. It focuses on improving patient access through developing and understanding quality improvement, change management, and team-building skills. Teams will progress through eight one-hour workshops, each coordinated to fit the participating clinic’s schedule. Teams will also complete a mentored project to build the skills and knowledge necessary to support ongoing improvement efforts, access-related or otherwise, at their clinic.

• Click here to see an overview of the AIM program

Patient access

Access means patients are getting the right provider to deliver the right care at the right time and place. Therefore, topics will be discussed to assist teams in developing a shared understanding of where inefficiencies may exist with respect to patient access. This will help maximize the team and clinic’s capacity to meet patient needs.

The three pillars of AIM

Workshop Content

• Workshop 1
• Workshop 2
• Workshop 3
• Workshop 4
• Workshop 5
• Workshop 6
• Workshop 7
• Workshop 8

Useful Resources

• Basic Zoom Instructions
• Health Quality Ontario – Measures
• Health Quality Ontario – Principles of Access
• Mentimeter and Whiteboards