Support Material

Handbook

The cover of the eHealth_hub guide for health providers.

The eHealth_hub Handbook for Health-care Providers (updated Feb. 2024) outlines everything a site needs to know when getting started with eHealth_hub. The handbook contains:

Technical information
User provisioning
Privacy and security
Troubleshooting and support

For the most current version please refer to this website as this document may be updated with new content as things change in the system. The version number for the Handbook will change with each update that is made to the document.

Bulletins

Managing downtime

This bulletin identifies situations, possible causes and recommended actions to reference when experiencing issues with eHealth_hub results delivery service.

Notify the Service Desk when planning for downtime to the EMR system (e.g. system upgrade, maintenance). Notification is required five business working days prior to downtime. This ensures that clinical information continues to be routed and delivered to the correct EMR system.

View our Downtime Procedures bulletin for more information.

Contacting the source organization(s) about EMR system downtime

You are required to contact each source organization (lab and DI service providers) five business working days prior to planned downtime for the EMR system where initiation of an alternate results delivery method is required (e.g. paper, fax).

It is important to note that the ability to deliver and receive paper / fax results must be retained by both the source and the site for use in the event of downtime at the source, the eHealth_hub service, or the site’s EMR system.

Updating provider routing information

Fill out the Provider Update form when you need to inform Digital Shared Services of changes to your health-care providers’ key information:

Adding or removing providers’ electronic results routing information
Adding the current clinic as the primary “copy to” location for electronic results
Reporting provider name changes
Adjusting the sources of results that a provider receives

The form can be emailed to the Service Desk at [email protected].

Reporting clinic / EMR changes

The Clinic and Provider Update Form can be used for updates or changes to your clinic’s address, phone number and EMR. You will need to inform Digital Shared Services via this form before:

Your clinic changes it’s common or legal name
Your clinic is closing, re-locating, or consolidating with another clinic
Your clinic begins or stops sharing the EMR instance
Your clinic changes EMR Vendors
Your clinic is going through a significant EMR upgrade that may affect the electronic delivery of results (always ask you EMR Vendor prior to any major upgrade if the upgrade may have an effect on electronic results delivery)

The form can be emailed to the Service Desk at [email protected].

Reporting delivery issues

If you encounter any issues related to the delivery of the electronic lab results via eHealth_hub, please report these issues to the Service Desk using the Delivery Exception Report.

Forms

Site Intake Form

Complete a Site Intake Form to assess your eligibility and apply for eHealth_hub services at your location.

Provider Update Form

Each site must identify a Site Coordinator to assist with initial implementation and ongoing contact for future updates / changes. The Site Coordinator, with approval from the Site Sponsor, is responsible for informing Digital Shared Services whenever there are changes to the providers that require eHealth_hub. Providers who leave a site must be removed from the eHealth_hub routing.

Changes such as additions and removals from the eHealth_hub routing must be sent to the Service Desk using the eHealth_hub Provider Update form.

Reference Guides

Using the “Copy to” function details how to set up the “copy to” function for Diagnostic Services LIS reports, Cadham Provincial Lab reports and Diagnostic Imaging reports.