Service Excellence – Virtual

We all provide customer service on a daily basis whether our customer is a patient, resident, client, internal colleague or in another role. This workshop offers a unique perspective on the key components of customer service in health care and offers practical tools participants can put to use immediately.  As a result of attending this workshop, participants will be able to:

• Articulate the benefit of using compassion and empathy as the foundation of customer service
• Practice key components of active listening including attentiveness, acknowledgement, and paraphrasing
• Understand the importance of bringing a positive attitude to every interaction
• Recognize and recover from a breakdown in service
• H.E.A.R.T. Model
• Care for themselves while caring for others through gratitude and resiliency

Contact Brenda Hamer [email protected] if you have any questions.

Registration is through the LMS.