Patient and Public Engagement Program
Fast Feedback Request

Fast Feedback is a rapid engagement approach used to gather timely input from Patient and Family Advisors on:

• Patient-facing materials
• Communications and educational resources
• Emerging ideas, decisions, or plans
• Policies, procedures, and practice changes

This approach is useful when you need timely, focused feedback to inform your work. It is a valuable way to obtain timely input on clarity, accessibility, and plain language; however, it does not replace the importance of engaging Patient and Family Advisors early in the co-design and development of materials, initiatives, and decisions.

This service is available to Shared Health programs, Health Authorities in Manitoba, and Manitoba Health.

How does it work?

1. Staff complete an online Fast Feedback Request form, which is submitted to [email protected]
2. A Patient Engagement Consultant receives the request and sets up a consultation meeting with the Requestor to:
   1. Review the submission
   2. Determine whether the Fast Feedback method is appropriate
   3. If appropriate, co-create/co-develop the questions to be asked of the advisors
3. Once finalized, the Patient Engagement Consultant sends an email to the Shared Health’s Patient and Family Advisor Network. This email includes the document to be reviewed and a survey link to respond to the questions being asked.
4. Advisors are given one week (seven days) to review the material and provide their input.
5. Within three business days after the response deadline, the Patient Engagement Consultant will provide the Requestor with:
   1. A report from the survey platform containing all the feedback received, and
   2. A document that the Requestor is required to complete, indicating how each of the comments/feedback/input provided by the advisors was used, and if not, explain why. This ensures Patient and Family Advisors know what changes were made as a result of their feedback.
6. The Patient Engagement Consultant follows up with the Requestor one month after the Requestor has received the report/feedback to determine the status of the document to be shared with the Patient and Family Advisors. Follow-up continues until the document is completed and shared with the advisors.

Note: The initial consultation meeting to discuss and review the request may extend the overall timeline by one or two weeks (depending on scheduling availability) before the request is sent out to Patient and Family Advisors.

Note: When completing this form, please use plain language, keep as short as possible, define acronyms, and avoid medical terms.