Fast Feedback Request
Fast Feedback is a process where Patient and Family Advisors are asked for their feedback on a topic, idea, or a decision.
It’s a quick way for Shared Health programs to receive patient and family input on a topic, materials, ideas, or a decision. Programs often ask for input on patient resources as to whether the content is understandable in simple plain language, if the content makes sense, or if any information is missing that should be included from a patient and family member perspective. However, Fast Feedback is not limited to getting feedback on patient resources.
How does it work?
- Staff complete the Fast Feedback Request form and submit it.
- The Public, Patient, and Family Engagement staff will review the request and will connect with the Requestor to review the submission.
- The Patient and Family Advisors registered with Shared Health’s Patient and Family Advisor Network will receive an email from the Public, Patient, and Family Engagement team with the content to be reviewed and instructions of what is being asked.
- Advisors are given up to a week to respond to provide their input. However, we will work with you to meet your timelines if a shorter timeframe is required.
- Within 5 business days after the deadline for the Advisors to respond (or sooner if requested), the Public, Patient, and Family Engagement staff will compile all feedback in a Word document that will be sent to the Requestor.
- The Requestor must share with the Public, Patient, and Family Engagement staff how the input was used (e.g. what changes were made as a result of the feedback received). The Public, Patient, and Family Engagement team will follow up with the Requestor within two months of the request to receive this information if it hasn’t already been sent. The Public, Patient, and Family Engagement Team will share the how the input was used with those that participated in the process.
Note: When completing this form, please use plain language, keep as short as possible, define acronyms, and avoid medical terms.