WRHA – EAP – Communication Skills in the Workplace

Communication is an essential skill in every aspect of our day-to-day work. This three-hour session is designed to be interactive while providing you tools to effectively use communication in the workplace and how to deal with conflict and inter-personal communication issues.

After this session, you will be able to:

• Understand self-awareness and the importance of self-awareness in the workplace.
• Understand conflict and how it contributes to communication breakdowns in the workplace.
• Develop skills related to verbal and non-verbal communication techniques.
• Develop a process for selecting effective communication techniques.
• Understand the importance of Emotional Intelligence (EI).
• Relate and discuss common communication problems in the workplace.
• Utilize techniques to resolve inter-personal problems within the workplace to help achieve organizational and individual goals.

Registration is through the LMS.