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Service Excellence for Staff – Virtual

We all provide customer service on a daily basis whether our customer is a patient, resident, client, internal colleague or in another role. This workshop offers a unique perspective on the key components of customer service in health care and offers practical tools participants can put to use immediately.
As a result of attending this workshop, participants will be able to:

  • Articulate the benefit of using compassion and empathy as the foundation of customer service
  • Practice key components of active listening including attentiveness, acknowledgement, and paraphrasing
  • Understand the importance of bringing a positive attitude to every interaction
  • Recognize and recover from a breakdown in service
  • H.E.A.R.T. Model
  • Care for themselves while caring for others through gratitude and resiliency

Registration for this workshop is through the LMS.


Dec 19 2023


9:00 AM - 12:00 PM


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