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Embedding a Customer Focus: Methods 3sHealth Uses to Define and Measure Impacts on Patient Lives (QI Power Hour)

Session Description

Have you ever struggled to define your project’s problem from the customer’s perspective? Have you ever struggled to share the real impact of an improvement initiative, even though you know it made a huge difference? 3sHealth will share two methods used to define, measure and celebrate initiatives that truly impact lives!

In this webinar, you will learn about:
• A foolproof way to craft a strong problem statement that centers on the customer rather than on your team or business.
• 3sHealth’s method for measuring “lives positively impacted” for patients and providers and the results it has produced.
• A practical example from Provincial Linen Services to show how these methods have worked.


  • Janice Reeves, Patient -and Family-Centred Care Lead, 3sHealth
  • Jill Forrester, Continuous Improvement Director, 3sHealth
  • Jennifer Fetch, Provincial Linen Services Director, 3sHealth

For registration click here.


May 12 2023


Central Time (Manitoba)
9:30 AM - 10:30 AM


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