Translation Services

In Manitoba, designated bilingual health authorities are required to provide services in French not only by law, but also as part of their commitment to accessibility, safety, and respect for the rights of Francophones.

All official documents and publications intended for the public must be available in both French and English.

This includes:

• Correspondence, forms, and guides intended for patients or clients
• External communications, including surveys, presentations, reports, or official publications

Any staff member or department from a designated bilingual health authority, or from a designated Francophone or bilingual facility or program. This includes:

To have a document translated, please complete the translation request form and provide all required information. Every detail matters, including:

• The requested delivery date
• The title of the document
• Any other relevant information regarding the request

We will forward your request to the translator and return the translated version within the indicated timelines.

• PDF
• Word

No. The Francophone Health Services translation service is not responsible for layout. Any formatting, design, or visual adjustments remain the responsibility of the requester.

We strive to meet the timelines indicated in your request. Please note:

• Urgent requests (same-day delivery) incur additional fees.
• To help minimize costs, we recommend allowing a minimum of 24 hours whenever possible.

For confidential documents:

1. Complete the translation request form and provide all required information.
2. Translator identification: Francophone Health Services will identify a qualified translator to handle your document. You will be put in direct contact with the translator to transmit the confidential document.
3. Document preparation: Whenever possible, remove personal identifiers before translation (e.g., patient names).
4. Return of translation: The translator will send the translation directly to you, without going through our service, to ensure maximum confidentiality.

Translation services are fully subsidized through the Canada–Manitoba Agreement on French-Language Services (CMAFLS), whose primary objective is to improve access to high-quality French-language services in Manitoba while supporting the vitality of Manitoba’s Francophone community.

Translation services help us provide high-quality health care to Manitoba’s Francophone population while reinforcing our commitment to bilingualism, inclusivity, and equity.

No. The Shared Health translation service does not provide translation into other languages. Services are limited to English-to-French or French-to-English translation only.

No. The translation service is not available outside of regular business hours, on weekends, or on statutory holidays, unless otherwise mutually agreed upon.