Process Improvement/Lean Six Sigma
Lean Six Sigma is a process improvement methodology that can be used to improve processes and quality across the spectrum of services we provide to deliver healthcare. Lean Six Sigma employs a collaborative approach using a variety of tools and techniques to empirically assess a problem and create process improvements to reduce waste in our systems and processes. In 2012 Manitoba health invested in five years of Lean Six Sigma training for staff, in addition to many site and regional programs, which improved operations and processes across the province and facilitated Quality Improvements that improved patient experiences, efficiency and released time for clinicians to spend with patients. Shared Health is leading a provincial approach to offer Lean Six Sigma training from an introduction to tools and concepts to entry-level facilitation skills. These skills are intended to foster a culture of continuous improvement and development of a learning health system.
Access Improvement Model (AIM) Program
The Access Improvement Model (AIM) program is designed for primary care teams and focuses on improving patient access through the development and understanding of quality improvement, change management, and team building skills. Teams will progress through eight one-hour workshops, each coordinated to fit the participating clinic’s schedule. Teams will also complete a mentored project to build the skills and knowledge necessary to support on-going improvement efforts, access-related or otherwise, at their clinic.
Access means patients are getting the right provider to deliver the right care at the right time and place. Therefore, topics will be discussed to assist teams in developing a shared understanding of where inefficiencies may exist with respect to patient access. This will help maximize the team and clinic’s capacity to meet their patient’s needs.