Process Improvement/Lean Six Sigma

Lean Six Sigma is a process improvement methodology that can be used to improve processes and quality across the spectrum of services we provide to deliver healthcare.  Lean Six Sigma employs a collaborative approach using a variety of tools and techniques to empirically assess a problem and create process improvements to reduce waste in our systems and processes.  In 2012 Manitoba health invested in five years of Lean Six Sigma training for staff, in addition to many site and regional programs, which improved operations and processes across the province and facilitated Quality Improvements that improved patient experiences, efficiency and released time for clinicians to spend with patients. Shared Health is leading a provincial approach to offer Lean Six Sigma training from an introduction to tools and concepts to entry-level facilitation skills.  These skills are intended to foster a culture of continuous improvement and development of a learning health system.

Access Improvement Model (AIM) Program

The Access Improvement Model (AIM) program is designed for primary care teams and focuses on improving patient access through the development and understanding of quality improvement, change management, and team building skills. Teams will progress through eight one-hour workshops, each coordinated to fit the participating clinic’s schedule. Teams will also complete a mentored project to build the skills and knowledge necessary to support on-going improvement efforts, access-related or otherwise, at their clinic.

Patient access

Access means patients are getting the right provider to deliver the right care at the right time and place. Therefore, topics will be discussed to assist teams in developing a shared understanding of where inefficiencies may exist with respect to patient access. This will help maximize the team and clinic’s capacity to meet their patient’s needs.

The three pillars of AIM

Quality Improvement

The Model for Improvement will be applied to problem-solving activities. The training provides structure but also offers the flexibility of adapting and learning from each step.

Change Management

“While all changes do not lead to improvement, all improvement requires change.”
Kotter’s change model emphasizes key traits for implementing successful and lasting quality improvement strategies.

Team Building

Simply reconfiguring resources does not ensure effective teamwork. AIM explores concepts centred around communication and engagement to promote the building of high-functioning teams.

Learn more about the program

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