Map It Out: Tools and Tips for Virtual Process Mapping

Process mapping is a foundational tool in quality improvement, helping teams visualize how work happens and uncover opportunities for change. But how do you bring that same clarity and engagement to a virtual environment? In this session, we’ll explore the role and value of process mapping in QI, and share practical tools, methods, and facilitation strategies to help you successfully engage teams online. Whether you’re mapping a clinical process or redesigning a workflow, you’ll leave with tips to make your next virtual session collaborative and productive.

Learning Objectives

At the end of this webinar, learners will be able to:

• Explain the role and value of process mapping in QI .
• Explore tools, methods, and facilitation strategies to engage teams in virtual mapping.

Presenters

April Price, MA (she/her/hers)
Leader, Health System Improvement
Health Quality BC

Michelle Kennedy, RN, BNSc, MHLP-CE (she/her/hers)
Leader, Health System Improvement
Health Quality BC

November 26, 2025 | Register